Privacy Policy

01 Scope & Applicability

This Privacy Policy applies to personal information collected by St. John Ambulance Association India ("SJAA India") through its website, training registrations, volunteer applications, events, communications, and donations. It covers all online and offline interactions associated with the Association.

02 Information We Collect

Depending on your interaction with SJAA India, we may collect:

Contact & Identity Data

Full name, date of birth, gender, postal address, email, phone number, and emergency contact details.

Training & Academic Data

Course selections, attendance records, exam/assessment results, certificates, and training center details.

Volunteer & Recruitment Data

Resumes, qualifications, work experience, references, and credentials.

Health & Safety Data

Limited medical/emergency information genuinely necessary for first-aid training and event safety.

Technical Data

IP addresses, browser types, operating systems, approximate location, device details, and site usage metrics via cookies/logs.

03 Purpose & Lawful Basis of Processing

We process personal information to:

• Administer training programs, issue/verify certifications, and maintain academic records.
• Manage volunteers, staff, events, and community activities.
• Respond to queries, handle grievances, and provide requested services.
• Ensure information security, prevent fraud, and comply with legal requirements under applicable laws (including DPDP Act, 2023 / DPDP Rules, 2025).

04 Special Considerations

Children & Minors

Processing data related to children requires verifiable parental or lawful guardian consent as per legal standards.

Media & Event Recordings

Photos and videos captured during public campaigns, workshops, or training may be used for educational, reporting, and promotional purposes. Opt-out mechanisms are provided where feasible.

Cookies & Analytics

Browser cookies and third-party analytics are used to maintain security and optimize site functions. Users can manage cookie preferences in browser settings.

05 Data Sharing & International Transfers

• Authorized employees, coordinators, trainers, and partner centers.
• Hosting, communication, certification, and IT service providers.
• Government or law-enforcement authorities when legally required.

06 Security, Retention & Data Breaches

Security Measures

Reasonable operational and technical measures (e.g., access controls, restricted admin access) are used to protect data. Absolute internet security cannot be guaranteed.

Data Retention

Information is retained only as long as necessary for training records, service fulfillment, legal obligations, or dispute resolution.

Incident Management

In the event of a verified data breach, SJAA India will assess the incident and inform affected individuals or regulatory authorities as required by law.

07 User Rights & Responsibilities

Your Rights

Access, correct, update, or request deletion of data; withdraw consent; file grievances; or nominate another person to exercise rights.

User Responsibility

Users must provide accurate information, refrain from unauthorized site access, scraping, or introducing malicious code.

08 Contact & Grievance Redressal

To exercise your privacy rights, request corrections, or report grievances: